Our Policy

Pickup, Non-Pickup & Abandonment

• You must pick up your pet at the end of the scheduled service or reservation.
• If you fail to pick up your pet and fail to communicate with API regarding pickup, the pet may be considered abandoned under South Carolina law.
• If your pet is not picked up within 5 days of the scheduled pickup date, API may, after reasonable notice, transfer the pet to Hilton Head human Association, Palmetto Animal League, or another appropriate shelter or rescue organization.

You remain financially liable for:

• All boarding, care, and service fees accrued through the date of transfer.
• Any costs associated with transfer or surrender.

Emergency Evacuation (Hurricane / Natural Disaster)

• In the event of a hurricane or other natural disaster requiring evacuation or closure by state, local, or emergency authorities, you (or your emergency contact) MUST pick up the pet immediately.
• If you cannot be reached, you authorize API to arrange temporary care or relocation of the pet at your expense.
• you remain responsible for all costs related to emergency relocation, care, or transportation.

Veterinary & Emergency Medical Authorization

• You authorize API to seek veterinary or emergency medical care if the pet becomes ill or injured, or if staff believes immediate care is necessary to prevent suffering or serious harm.
• All emergency veterinary care will be provided at New River Veterinary Specialists.

You must understand and agree that:

• API may act without prior contact if delay would endanger the pet.
• All veterinary and emergency medical costs are Owner’s responsibility.

Pet Behavior, Aggression & Property Damage Liability

• Animals are unpredictable and that despite API's reasonable care and supervision, incidents may occur.
• You are fully responsible for any injury, damage, or loss caused by your pet.
• We reserve the right to remove your pet from group activities, modify handling, require immediate pickup, or refuse future services if your pet exhibits aggressive, dangerous, or destructive behavior.

Health & Behavior

• Your pet must be current on all required vaccinations per South Carolina state law.
• Your pet must be free of contagious illness at check-in.
• Any history of aggression, anxiety, medical issues, or special needs must be disclosed.